The quickest way to get help is to write to us. Tell us what you were doing and what happened, and we’ll reply by email.
eric@sailormansoftware.com
Writing from the app is fastest
In La Tavola, open Settings → Help & feedback and send your message from there. The email arrives already addressed, with your app version and a short account ID at the bottom. Please leave those lines in — they are how we find your account, especially if you signed in with Hide My Email.
If you write from your own email, please include
- What you were doing when the problem happened, and what you expected.
- Your iPhone model and iOS version.
- The app version, shown under Settings → About La Tavola.
Common questions
How do I get started?
Add your guests from your contacts or by hand, noting any food preferences. Add your recipes — photograph one, import it from a website, paste the text, or type it in. Then plan a dinner party by choosing the guests and the recipes, and build the shopping list from the menu.
A short how-to guide is in the app under Settings → Help & feedback.
Which iPhones does it run on?
La Tavola is designed for iPhone and needs iOS 15 or later. There is no Android version.
I got a new iPhone. Where are my recipes?
Your recipes, guests and dinner parties are stored on your iPhone, not on our servers, so we can’t see them and can’t restore them for you. They come across when you set up the new iPhone from an iCloud or computer backup, or with Apple’s transfer from your old iPhone.
If you delete the app without a backup, its data goes with it and cannot be recovered.
Why can’t I edit a past dinner party?
Once a dinner party’s date has passed, its name, date, time, guests and recipes are locked so your history stays accurate. You can still rate the dishes, add notes, and add or rate wines.
An AI feature isn’t working
Importing a recipe from a photo, a website or pasted text, wine pairing, and shopping list questions all use AI. They need an internet connection and for you to be signed in. Check both, then try again.
Settings → Subscription shows whether your free trial or subscription is active. If it still fails, write to us and tell us which feature it was and what message you saw.
How do I subscribe, restore a purchase, or cancel?
Settings → Subscription shows where you stand, lets you subscribe, and has a Restore purchases button for a new iPhone or a reinstall.
Apple handles payment and cancellation. To cancel, open your iPhone’s Settings → your name → Subscriptions and choose La Tavola. Refunds are decided by Apple; you can ask for one at reportaproblem.apple.com.
How do I delete my account?
Go to Settings → Delete account. This removes your account from our server and revokes the app’s Sign in with Apple link. Your recipes and guests stay on your iPhone until you delete the app.
Deleting your account does not cancel a subscription. Cancel that separately, as above.
La Tavola can’t see my contacts, camera or calendar
Each of these permissions is optional, and each is asked for only when you use the feature that needs it. To change one, open your iPhone’s Settings → La Tavola and switch Contacts, Camera, Photos or Calendar on.
What happens to my guests’ information?
What you record about a guest stays on your iPhone. Guest names, contact details and dietary preferences are never sent to us or to the AI. The Privacy Policy lists exactly what is sent when you use an AI feature.